If you are dissatisfied in any way with the MoneyTree service we want to know about it. We want to get it right for you.
We have a formal internal complaint handling process and will try to reach a satisfactory resolution with you as soon as possible.
Please contact Regan.
You can make your complaint verbally, by email or letter.
We will acknowledge your complaint within 2 days and try to resolve your complaint within 10 days. We may need to ask you for further information or agree on an extension if the issue is complex or there are issues outside our control.
If we cannot agree on a resolution you can contact our independent external dispute resolution scheme, Financial Dispute Resolution Service.